Job Information
GraceMed Health Clinic Call Center Representative in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12898619
Essential Role:Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments.
Duties & Responsibilities:
- Screens and routes patient calls efficiently and ensures accurate registration, appointment scheduling, and follow-up appointment scheduling into database.
- Responds to patients questions by editing, canceling and re-scheduling appointments as necessary according to clinic protocols.
- Reminds patients to bring with them to each appointment; medications or list of medications they are currently taking, income verification documents, medical insurance information if applicable.
- Verifies patient information including demographics and medical/dental insurance coverage, as applicable, every time a patient comes to the clinic.
- Works diligently to minimize patients time spent on hold on the telephone and answers incoming calls according to protocol.
- Calls and reminds patients of upcoming appointments according to protocol.
- Documents patient cancellations and failure to show for appointment per protocol.
- Maintains patient confidentiality at all times.
- Assists in the development and documentation of protocols related to his or her job functions.
- Takes patients lists home due to impending inclement weather. Cancels or reschedules patients if inclement weather occurs.