Sr Specialist, OR Customer Energy Services - Retail Access EDI

Job Info

112166

Posting Expiration Date:Jun 6, 2024

Schedule Type:Full-Time

Minimum Salary:$95000

Maximum Salary:$120000

Organization:OR Customer Service

Department:OR Customer Energy Services

Section:CUST SVC - Cust Energy Svcs

Location:NY-West Nyack-West Nyack

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Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• Develop and recommend reporting of and/or enhancement to existing programs which result in operational productivity and quality improvements.

• Perform ESCO Billing and Purchase of Receivables ("POR") functions for Marketers delivering gas and electric to customers through O&R's system. Create, update and reconcile electric and gas accounts to send receivables to the marketers, which include netting out O&R charges (BIPP, WBS, PMA, Imbalances and POR), remitting the wires to Oracle for processing and sending summary and account detail reporting to participating Marketers.

• Assist Rate Engineering and Forecasting with issues relating to gas and electric retail choice revenues.

• Routinely analyze procedures and practices to ensure they are aligned with corporate and departmental goals and standards and are in compliance with all corporate, department, and regulatory rules and regulations.

• Identify opportunities for operational enhancements through improved applications and coordinate projects with appropriate users.

• Analyze trends and develop strategies to achieve excellent quality, courteous and efficient service to Customers.

• Identify areas for development, training or education of both internal and external users, as retail choice markets develop and change.

• Represent the Company at outreach and education opportunities (home or trade shows, community events).

• Develops and administer departmental training programs.

• Assist the Manager in administrative, technical, financial and/or operational performance and controls, quality review and employee development functions.

• Develop, implement and administer new retail choice programs in compliance with Company requirements and obligations contained in the Company's tariffs, including notifications to electric and gas Marketers and Vendors related to any changes that occur.

• Develop and remit monthly and annual (internal and external) NYPSC, NJBPU and PAPUC reports.

• Participate in customer and regulatory meetings and working groups on retail choice related issues and ascertain the need for tariff changes or initiatives.

• Develops Retail Access data for the annual Corporate electric and rate case forecasts.

• Participate in the Company's emergency management processes and storm plans as required.

• Performs other related assignments, as required.

Required Education/Experience

• Bachelor's Degree and 3 years Related experience. Experience must include knowledge of Customer Operations, including but not limited to, Customer Accounting, Gas and Electric Services Rates, Customer Relations Investigations (Compliant and Billing).

Relevant Work Experience

• 5-7 years Work experience in customer service Required

• Must be well-organized, detail-oriented and flexible to handle multiple assignments and meet deadlines. Required

• Must possess the ability to effectively interact with all levels of management as well as with customers, customer representatives, trade organizations and governmental agencies. Required

• Must have strong interpersonal skills necessary to interact with customers and act as a Company spokesperson regarding all energy-related matters. Required

• Must have the ability to work independently and make timely and sound decisions. Required

• Must demonstrate strong analytical and interpersonal skills. Required

• Must have excellent oral and written communication and presentation skills. Required

• Must have good working knowledge of electric and gas transmission/distribution systems. Required

• Prior supervisory experience Preferred

• Computer literacy with demonstrated proficiency in Microsoft Office Applications (Excel, Word and Access) is required. Prior experience with in-house computer systems, such as Customer Information Management System ('CIMS') Preferred

Licenses & Certifications

• Driver's License Required

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

• Must be able and willing to travel as needed.

Technical Difficulty Statement

• For technical issues, please contact us at [email protected]

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.