Careers that Change Lives

We would like you to consider the position below, reach out to your colleagues, friends, and business partners, and share with your own networks the following open position of an Associate Customer Service Specialist with French - based in Warsaw, Poland. It’s a great opportunity to join the Dom-Tom Customer Care Team at Medtronic and become a part of a global healthcare company that improves people's lives by providing innovative medical technologies, services, and solutions.

In this position, you will be able to use your proactive and problem-solving geared mindset while dealing with interesting cases of varying complexity within the Dom-Tom market. You will need to have good communication and customer service skills to provide customers and other stakeholders with accurate, consistent, and timely operational support as part of the Back and Front Office Customer Care Team.

A Day in the Life

• Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone.

• Entering orders, answering customers’ queries, and when necessary, connecting customers to appropriate sales representatives.

• Tracing shipments and interacting with the shipping department to ensure timely deliveries take place.

• Dealing with customer credits and product returns as well as disputes.

• Working together with other stakeholders to achieve the desired results, including other departments to inform, gain input, and support decision-making.

• Regularly communicating with sales representatives and other internal departments for any process-related information and, or changes.

Must Haves

• Spoken and written proficiency in French and English - minimum B2 or equivalent

• Minimum of 1 year of relevant experience in Customer Care Operations Departments

• Experience in using Microsoft Office, especially Outlook, and Excel, and willing to use new applications/tools

• Proactive and investigative mindset as well as a high level of attention to detail and good analytical skills

• Team player who at the same time can work independently on moderately complex tasks with general supervision

• Being willing to recommend enhancements in processes to solve problems or improve effectiveness

Nice to Haves

• Previous experience within an Export Service field

• Previous experience in providing Customer Service for the French market

• Experience in using SAP ERP

• Advanced Excel knowledge (VBA).

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• Training possibilities via Cornerstone/Skills Lab

• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

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#LI-Hybrid

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.