Dollar Bank FSB Customer Service Associate in Pittsburgh, Pennsylvania

JOB FUNCTION:

This is an entry level customer service position.

The principle goal for the Private Banking Associate (PBA) is to service the needs of Private Banking customers in a positive, professional, and courteous manner. A PBA must demonstrate, in all customer interaction, the highest level of concern for the customers’ needs, questions and obstacles.

DUTIES:

• Working with Account Officers to establish new deposit relationships and enhance existing customer relationships.

• Dealing effectively with customers who have service questions or concerns in a manner, which is discrete, timely, accurate and courteous.

• Maintaining a thorough knowledge of Dollar Bank products and services. In addition, staying abreast of all new operations, policies and procedures.

• Promptly greeting each customer in a friendly, professional manner. Monitoring customer traffic in the Private Banking Center.

• Completing appropriate data input on accounts and filling out supporting documentation to insure that regulatory and compliance guidelines are followed.

• Performing routine daily teller and customer service transactions (deposits, transfers, loan payments, new account openings, etc.).

• Making decisions in accordance with the Check Acceptance Guidelines regarding the negotiability items presented for deposit and cashing.

• Performing clerical duties such as typing, composing letters, answering phones, filing, compiling data for reporting purposes and maintaining certain Private Banking Center records and logs.

• Compliance and regulatory training as well as product knowledge courses will be taken on an ongoing basis.

• Participating in Private Banking Center balancing.

• Assisting with audits.

• Following stated policy and procedures when allowing access to safe deposit boxes.

• Maintaining security of negotiable items assigned to the Customer Service Assistant.

• Perform any job related task as defined and deemed necessary by Management.

QUALIFICATIONS:

• Six months customer service and/or cash handling experience required; previous banking experience preferred.

• High School diploma/GED required.

• Must be a team player, flexible and lead by example.

• Must be a highly motivated self-starter.

• Excellent interpersonal skills and professional manner.

• Professional communication skills and appearance are required.

• Proficient computer skills required.

• Math aptitude required.

Address: Three Gateway Center

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: This candidate needs to be available between the hours of 8:15 am and 4:45 pm Monday - Friday.

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits .

EEO Statement: Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled