Dollar Bank FSB Collector in Pittsburgh, Pennsylvania

The hours of this position are Tuesday through Saturday 8:15 AM to 4:30 PM

Job Overview:

The purpose of the position is to execute all collection activity for the consumer loan, credit card, and/or DDA chargeoff portfolio(s). This individual will collect delinquent accounts via telephone and mail while maintaining compliance with the Fair Debt Collection Practice Act.

Principle Activities and Duties:

•Makes calls (inbound and outbound) to negotiate payment arrangements with customers.

•Maintains thorough follow-up and documentation of accounts via multiple software systems.

•Counsels customers to establish repayment plans and/or negotiate settlements.

•Conducts online searches and contacts references to obtain customer information (“Skip Tracing”).

•Prepares extensive paperwork for bankruptcy proofs-of-claim, litigation, and charge-offs.

•Performs related administrative duties necessary to service and/or collect the account.


•Good organization, communication, customer service, and phone skills essential.

•Independent, goal-oriented, problem-solving approach to collections

•Demonstrated aptitude for persuasive speaking and negotiation skills via telephone.

•Detail-oriented; able to manage multiple priorities in a dynamic work environment.

•Collection industry experience preferred, including skip-tracing and pre-legal preparation.

•High School Diploma/GED and 1 year of collection experience, or Associate’s Degree required.

Address: Liberty Commons Building

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: Tuesday through Saturday 8:15 AM to 4:30 PM

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

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EEO Statement: Dollar Bank is an Equal Opportunity Employer.