Dollar Bank FSB Call Center Representative (Sales) in Pittsburgh, Pennsylvania

The Customer Service Center Representative (Sales) is responsible for the sales of Dollar Bank’s products and services to meet customer expectations and departmental objectives. Candidate must be able to work a rotating schedule. The hours for the Sales department are Monday through Friday, 8:00 am – 8:00 pm..

Description of Duties:

•Maintain a solid understanding of Dollar Bank retail products and services.

•Engage in proactive conversations with customers and prospects in the Pittsburgh and Cleveland market areas to gain insight and knowledge regarding their banking needs.

•Sell and open various types of retail deposit and asset accounts (checking, savings, loans and CD’s).

•Utilize professional customer service techniques when servicing customers and when resolving customer concerns. Act as a liaison to other departments in solving customer concerns.

•Participate in ongoing customer service and sales training.

•Adhere to Bank and departmental regulations, policies and procedures in performing daily assignments and tasks.

•Other duties as assigned.

Qualifications:

•At least six months of customer service or sales experience required.

•High School Diploma/GED required. College degree in business related field preferred.

•Financial institution and/or call center experience a plus.

•Excellent verbal and written communication skills.

•Ability to assess customer needs and respond to them accordingly.

•Ability to diplomatically handle difficult customer situations and respond to them accordingly.

•Ability to learn Dollar Bank retail products/ services, regulations, policies and procedures.

•Excellent computer, internet and technical skills.

•Ability to work independently as well as part of a team.

•Ability to adapt to a changing work environment.

•Excellent organizational and time management skills.

Address: Liberty Commons Building

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: This position requires a rotating schedule including evenings. The department is open Monday through Friday, 8:00 am – 8:00 pm.

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits .

EEO Statement: Dollar Bank is an Equal Opportunity Employer.

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