As a Customer Service Guide, you will be the first point of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication. This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily: Greet and assist Oregonians while providing exceptional customer service in a busy office environment. Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources. Write clear and concise notes to summarize information gathered from applicant(s) and collateral sources. Work within a team that collaboratively rotates tasks to support the business needs of the office. Language skill requirement or preference: Bilingual English/Spanish is a community need to serve our clients.