Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoEnable you to apply your administrative skills and support to your team as we lead the industry in transforming how commercial real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. First American is looking to add Commercial Escrow Assistant to our growing commercial real estate team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results. This is a Hybrid role and will need to work out of the Cleveland office What You'll Do: Assist the Escrow Officer in the escrow process for simple and complex commercial transactions with various tasks such as preparing documents for closing; obtaining and reviewing closing statement information; entering deposits and handling disbursements;following- up with customers for crucial information; organizing and processing incoming and outgoing physical paperwork and electronic documents Communicate regularly with customers during the escrow process; adapts communication style as needed Identify and help resolve issues related to real estate title documents and title insurance by relying on title commitment reports, acquired experience, and collaboration with the Escrow Officer, Title Underwriter, and others Interpret various agreements as they relate to escrow closings and deadlines Utilize spreadsheets, reports, calendars, and other resources to effectively track and coordinate a broad range of time-sensitive transaction details such as transaction milestones, document recording progress, outgoing documents, checks, financial balances, and more Work with innovative technologies to enable escrow transactions and communicates with customers to provide a phenomenal customer experience Provide direction to globally-based title and escrow assistants to accomplish greater results What You'll Bring: Exceptional at prioritizing time and workloads to meet fluid deadlines Passionate about helping customers while maintaining a professional and positive attitude Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships Values transparency and doesn't hesitate to ask questions and make suggestions; is open to providing and receiving feedback; takes ownership to resolve issues and create solutions Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn Thrives in contributing to a team where we come together to deliver beyond customer expectat