Duties (include but are not limited to)

• To work as part of a busy Tier 2 support team, resolving incidents/problems adhering to the agreed SLAs

• Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms

• Act as Tier 2 project resource for implementation projects

• Tier 2 support, reporting, prioritising, analysing and resolving incidents to resolution

• Ensure compliance with all documented procedures

• Escalation of faults/bugs/changes to development or management teams

• Understanding of the importance of SLAs for the customer communities

• Act as the dedicated point of contact for Application Software troubleshooting

• Ensure ongoing system performance and stability

• Monitor any allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate

• Identify resolutions for issues in the first instance

• Escalate issues to development or third-party vendor, as required

• Manage user licenses etc.

• Be able to work flexible working hours, including shift working and weekends, as and when required

• Get involved in any other business activities as required

Competencies

• Be Accountable

• Solve Problems

• Take Ownership

• Be Client Centric

• Be Effective

Education / Experience / Skills

• An IT Graduate or any Graduate with a work experience of working on IT Support Team

• Strong interpersonal/team skills

• Excellent verbal and written English

• Excellent communication and client facing/customer service skills

• Proven ability to think logically

• An adaptable attitude, wanting to provide a good service

• Stress tolerance and Self-motivation

• Microsoft Systems – Excel, Word, Powerpoint is a must to have. Access and Visio could be a good to have.

• Work knowledge on SAP Systems – Concur, CATS or work knowledge on Workday Application Modules – Financial Management, Spend Management, and Time Tracking Management

• Knowledge in Testing of applications, especially Unit testing and User Acceptance Testing.

• Relevant technical knowledge of finance systems

• Previous experience in a customer services role

• Ability to quickly learn new applications and technologies

• Analytical bend of mind to understand and resolve incidents

Language

• Required: English

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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About Alight Solutions

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

Our values are the essence of who we are:

Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

@AlightSolutions