call center representative.

• johnston , rhode island

• posted 10 days ago

job details

summary

• $17 - $17.50 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4520618

job details

Join our team as a Customer Service Specialist! We need someone who responds promptly to customer calls, faxes, and emails. You'll interact professionally with peers and customers, ensuring a positive experience. Collaborate with the team, achieve quality scores, and aim for First Call Resolution. Maintain good attendance and meet performance standards. Continually seek ways to improve customer experience and provide clear, easy-to-understand information to policyholders. Plus, handle additional duties like mortgage changes and updating customer demographics. If you're ready to make a difference, now!

salary: $17 - $17.5 per hour

shift: First

work hours: 8 AM - 8 PM

education: High School

Responsibilities

• Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.

• Interacts with all peers and customers in a professional manner

• Works collaboratively in a team setting

• Achieves acceptable Quality scores on all monthly evaluations

• Strives to provide consistent and accurate information to all callers

• Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents

• Maintains acceptable attendance levels throughout the year.

• Consistently meets all data entry and NBIC's standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests

• Continually seeks new ways to improve our customer experience and recommends ways of improvement

• Provides clear, easy to understand information to policyholders

• Performs additional duties as assigned including mortgage changes, updating customer demographics

Skills

• Call Center Support

• Call Center

• Active Listening

• Telephone Etiquette

• Empathy

• Typing Skills

• Basic Software Skills

• Basic Computer Skills

• CRM

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

TS

tessa stanzione

• tessa.stanzione@randstadusa.com