Dollar Bank FSB Systems Administrator Level 1 in Cleveland, Ohio

Job Overview:

This position is responsible for providing system health monitoring, troubleshooting, system maintenance, and desktop/printer support for the Distributed Services Infrastructure Support Department. The Department is responsible for over 600 servers, both physical and virtual, over 100 Microsoft SQL Databases, over 150 business applications and over 70 branches throughout the Eastern United States.

Principle Activities and Duties:

•Provide technical support and escalate issues to a higher level after appropriate service level agreement.

•Provide remote and onsite support of desktop and printer hardware/software.

•Monitor the operating system environment, troubleshoot and maintain system integrity.

•Monitor the health of systems and servers.

•Provide basic troubleshooting of server, operating system and application related issues.

•Prioritize IT request and issues from conception through implementation.

•System Maintenance - Perform general system maintenance of hardware, servers, operating systems, applications, patches and vulnerability management as directed.

•Willingness to work a variable schedule when needed. Includes early mornings, evenings and/or weekends.

•High interactions with other team members and business unit personnel.

•Assist in disaster recovery training.

•Implement system changes following the change control procedures.


•Associate’s Degree required in Computer Science, Information Systems, or other related field. Will accept professional work experience in lieu of education.

•A basic understanding of both Active Directory and Microsoft Windows Server and Client Operating Systems is required.

•A basic understanding of infrastructure: including firewalls (local), databases, malware protection software and other processes is preferred.

•A basic understanding of security concepts : PII, PCI, SOX, GLBA

•Must have the ability to lift 25 pounds.

•Must have the ability to work independently with minimal supervision.

•Must be able to work in a team oriented environment.

•Must possess a valid driver’s license and must be willing to travel to branch locations.

Address: Tower at Erieview

Employment Status: Full-time

FLSA: Exempt

Schedule Information: Monday through Friday 8:15 AM to 4:30 PM

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit .

EEO Statement: Dollar Bank is an Equal Opportunity Employer.