Description "Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!" Grade 7 About Republic Bank Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for the last seven years! For more information about the company, please visit . POSITION PURPOSE AND OBJECTIVES: The Sales and Service Manager is responsible for managing the day-to-day deposit operations of the banking center. This includes encouraging and cultivating a strong sales environment through modeling daily sales focused behaviors for the team. This position is expected to hold his/her team accountable to those activities that ensure an efficient, smooth, professional customer service and sales area. This position takes initiative creating a winning strategy along with the Branch Manager to reach banking center goals for growth in deposits, loans, fee income and net checking accounts. MINIMUM QUALIFICATIONS: * Minimum of 2 years of banking experience required. * Minimum of 2 years of retail sales experience required. * Previous supervisor experience required or prior successful completion of Republic Bank Supervisor/Leadership training. * Basic computer skills required. * Proficiency in Microsoft Office products and internet applications. * English/Spanish speaking and reading ability preferred. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: * Ensure that the daily deposit operations run smoothly, and that Republic's customer service standards are maintained. * Sell, open and maintain retail deposit and loan products to consumer and business clients by conducting outside calls to businesses, soliciting the existing client base and walk in clients, and by establishing referral networks. May pull a cash drawer as needed. * Efficiently operate in the consumer loan application system and be a joint person for consumer loan applications that include credit card applications, unsecured loans, auto loans and other consumer loans. * Assists in the development and delivery of the banking center goals and business strategies. * Directs staff career development through internal and external training programs. * Manage daily and monthly reports, including depository overdrafts and appropriately resolve pertinent problems. * Perform self-audits. * Handle and resolve customer escalated issues. * Makes decisions on check cashing, holds according to authority limits; manage SSR outages and fraud. * Ensures all exception and pending items are cleared within the specified time frame. * Approve and sign off on waive fees, cashier's checks, wires and GL tickets. * Working with Branch Manager, prepare schedule for team, always ensuring key and combination associates are available. * Community involvement around the Banking Center, including neighborhood associations and business networking groups. * Know compliance responsibilities and particular requirements affecting your area of responsibility, incorporate these requirements into your business processes and procedures, perform ongoing monitoring and periodic self-assessments including reporting and corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures. * Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accou