Dollar Bank FSB Loan Counselor - Collections in Canton, Ohio

The Loan Specialist (Loan Counselor) will effectively manage a delinquent consumer mortgage portfolio, utilizing an array of collection and workout techniques. This position will work directly with borrowers to reach a permanent resolution to their delinquency by communicating all options available to them. The Loan Counselor is expected to maintain delinquent ratios at percentages below MBA national averages.


*High School diploma or GED required; college degree preferred in a business related field

*Must have 1 year of collections or 3 years customer service experience

*Mortgage collection and/ or foreclosure experience preferred

*Experience with consumer collections, FHLMC,FNMA, FHA, VA, CFPB, and Loss Mitigation Programs preferred

*Thorough understanding of federal bankruptcy regulations and government collection laws including Fair Debt Collections Act and ECOA preferred

*Knowledge of loan documents preferred

*Knowledge of Fiserv/LoanServ system preferred

*Must have excellent mathematical and analytical skills

*Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a deadline driven environment

*Must have excellent telephone, written, and verbal communication skills

*Must have strong propensity for detail, accuracy, and confidentiality

*Must be professional and courteous with internal and external customers

*Working knowledge of Windows and Microsoft Office applications

Principal Activities/Objectives:

*Effective communication with borrowers must be maintained. This requires that tact and diplomacy, as well as compassion and understanding, be utilized to accomplish the desired results.

*Manage daily portfolio of loans that has a variety of due dates as well as required communication timeframes

*Review loans to insure proper payment applications on lines of credit and secure term loans

*Contact borrowers to determine reasons for delinquency and to communicate the importance of keeping the loan current.

*Discuss payment options with the goal of keeping our borrowers in their homes and avoiding legal action.

*Maintain compliance with all federal, state, agency, and internal collection, loss mitigation, foreclosure, and bankruptcy policies and procedures.


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Address: City Center Tower

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: 8:30am to 5:00 pm Monday through Friday

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

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EEO Statement: Dollar Bank is an Equal Opportunity Employer.