Dollar Bank FSB Loan Counselor - Collections in Canton, Ohio

The Loan Specialist (Loan Counselor) will effectively manage a delinquent consumer mortgage portfolio, utilizing an array of collection and workout techniques. This position will work directly with borrowers to reach a permanent resolution to their delinquency by communicating all options available to them. The Loan Counselor is expected to maintain delinquent ratios at percentages below MBA national averages.

Qualifications

*High School diploma or GED required; college degree preferred in a business related field

*Must have 1 year of collections or 3 years customer service experience

*Mortgage collection and/ or foreclosure experience preferred

*Experience with consumer collections, FHLMC,FNMA, FHA, VA, CFPB, and Loss Mitigation Programs preferred

*Thorough understanding of federal bankruptcy regulations and government collection laws including Fair Debt Collections Act and ECOA preferred

*Knowledge of loan documents preferred

*Knowledge of Fiserv/LoanServ system preferred

*Must have excellent mathematical and analytical skills

*Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a deadline driven environment

*Must have excellent telephone, written, and verbal communication skills

*Must have strong propensity for detail, accuracy, and confidentiality

*Must be professional and courteous with internal and external customers

*Working knowledge of Windows and Microsoft Office applications

Principal Activities/Objectives:

*Effective communication with borrowers must be maintained. This requires that tact and diplomacy, as well as compassion and understanding, be utilized to accomplish the desired results.

*Manage daily portfolio of loans that has a variety of due dates as well as required communication timeframes

*Review loans to insure proper payment applications on lines of credit and secure term loans

*Contact borrowers to determine reasons for delinquency and to communicate the importance of keeping the loan current.

*Discuss payment options with the goal of keeping our borrowers in their homes and avoiding legal action.

*Maintain compliance with all federal, state, agency, and internal collection, loss mitigation, foreclosure, and bankruptcy policies and procedures.

Note:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Address: City Center Tower

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: 8:30am to 5:00 pm Monday through Friday

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits .

EEO Statement: Dollar Bank is an Equal Opportunity Employer.

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