Dollar Bank FSB Entry-Level Escrow Clerk in Canton, Ohio

The Loan Specialist is responsible for ensuring all escrowed items are paid in a timely manner. In addition, the Specialist handles optional insurance balancing for the billing, upgraded customer issues, loss claims processing, and research. The Specialist also monitors loans for flood insurance and lender placed insurance. The Loan Specialist ensures the operation of the Escrow department stays compliant with regulatory requirements and updates policies and procedures as necessary.


*Associates degree in Business or Computer related field, or commensurate work experience required

*Must have intermediate knowledge of Microsoft Office including Word and Excel (testing will be administered)

*Must possess excellent mathematical and analytical skills

*Must demonstrate strong written, verbal, and interpersonal communication skills

*Must be able to organize and manage work load efficiently, to allow for timely and accurate completion of assigned duties and to assist other staff members

*Must be professional and courteous with internal and external customers

*Minimum of 1 year banking or mortgage experience preferred

*Working knowledge of loan documents preferred

*Knowledge of FNMA, FHLMC, FHA, and VA loan servicing procedures and regulations preferred

*Knowledge of RESPA and CFPB regulations preferred


*Review tax/insurance reports identifying items that need paid/updated and direct the loan administrators in paying real estate taxes/insurance premiums

*Verify appropriate letters for Lender Placed Coverage for hazard and flood insurance are sent to customers

*Place lender placed coverage on vacant properties

*Ensure adequate flood insurance coverage on properties in Special Flood Hazard Area

*Monitor delinquent taxes and hazard cancellations and ensure the required borrower notifications are sent within the required timeframes on flood/hazard insurance

*Process PMI EDI and HUD Billings and flood mapping updates and send appropriate letters where necessary

*Process loss draft claims according to investor and bank guidelines

*Handle research on questions/problems as requested from other departments and upgraded customer issues

*Balance daily cash received to optional account posting

*Add/Delete optional insurance as needed

*Remit optional insurance premiums to appropriate companies

*Send letters to flood tracking companies to cancel life of loan monitoring on paid in full loans

*Advance taxes/hazard on hardship modifications

*Obtain and update evidence of insurance on condominiums

*Establish/maintain tax/insurance payees as needed

*Verify tax/hazard check amounts to insurance/tax bills

*Proactively review processes to improve quality and/or efficiency

*Verify and ensure proper escrow line setups on new loans

*Participate and respond to internal as well as external audits

*Sort/review reports and give to appropriate loan administrator

*Create monthly tax payee listings to identify the quantity of tax bills in each area

*Overtime may be required, as needed


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Address: City Center Tower

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: Monday through Friday 8:30am- 5:00pm

Benefits Information: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit .

EEO Statement: Dollar Bank is an Equal Opportunity Employer.